Terms of use

You may be required to show a valid photo ID and Credit Card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. 1. The Best On-Line Rate Guarantee applies to reservations made online for stays at Auckland Rose Park Hotel. 2. If a guest finds a Competing Rate on a non-Brand Website, excluding opaque or auction websites, that is at least $1.00 USD, €1 EUR or £1 GBP , 8 DKK, 9 NOK, 10 SEK, or the equivalent in the local currency of the hotel, less than the Booking rate within 24 hours of completing the Booking and at least 24 hours prior to arrival date, then the guest should submit a claim under the Best Rates Guarantee. A Competing Rate is defined as a rate available online for the same date(s), the same length of stay, the same number of guests, and the same room type (i.e. room size and amenities) at the same hotel, in the same currency, subject to the same rate rules and/or restrictions. 3. The Competing Rate must be available and bookable online by the general public in the local currency of the hotel. Rate disparities due to differences in currency exchange rates, fluctuations, or rounding, are not eligible for the guarantee. If the Competing Rate is no longer available to the public at the time the claim is reviewed by us, the Best On-Line Rate Guarantee will not apply, unless the guest provides us with satisfactory evidence of the Competing Rate. 4. A completed claim form must be submitted online within 24 hours of the Booking. 5. The Best On-Line Rate Guarantee is based on and available for the room rate only and does not include any taxes or tariffs (i.e. federal, state, provincial or local), incidentals, gratuities, or any other fees or charges which may be imposed by the hotel on the guests stay and cannot be combined with any other offers or discounts. Claims will be reviewed based on the Competing Rate and the rate of the Booking on the Brand Website eligi

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